From the first call I immediately got the impression that the team is thorough and communicative. Everything I said was documented in detail and the scheduling process was thorough and reliable. My car had a major issue that wasn't obviously apparent and while we had to do multiple rounds of work, I have to say that I was impressed with the persistence and thoroughness. In the end the issue was resolved and my car was thoroughly tested to ensure that it was actually fixed. Future recommendations were made and I left the shop feeling confident in Erik and his team.