Very thorough and straight forward folks with necessary repairs professionally accomplished in a very timely manner considering that they had to order a Subaru dealer only available part and it was still done when promised with no surprises. Was slightly overwhelmed at first with what had to be done but after 14 years of basic maintenance only ( gas, oil , tires) decided to bite the bullet and have the neglected safety related main repairs done now but forgot to request the radiator hoses replaced (my oversight) . Additionally, there was a shroud that I had previously removed and had left in the front floor that I also forgot to mention that needs a two minute install installation with 2 push and twist clips. Again, my bad. Matt even came out to check on a bad phone number we had inadvertently left seeing that we recently had our phone number changed and accidentally left him our old one! So even though there was a few curves thrown at them, they responded like pros AND in my guesstimation about 20-25 percent LESS than what a dealership would charge. So as the saying goes: there’s two ways of doing things, right and over and these guys get it done right the first time with no B. S. Which is why we can definitely recommend Norwood Auto Service to all!