I have been going to Norwood Auto Service for years. The owner, once you get to know him, is actually a really funny guy and he's got two sons that are great. Don't pass up on the offer to give you a ride to/from home if you need one, the kids usually do that and they are great young men. Other than that, it's a neighborhood place. The owner does his best, but no one's perfect. My husband thinks they're expensive, so you can quote around first, they don't mind. The owner has fixed a whole lot of problems other shops didn't because they don't know which parts MUST be oem to work well. This shop does and will tell you. So, for that tricky problem that keeps recurring where other shops say "oh, well", this shop may know the solution and get it fixed right so it works for the intended life of the part. And yes, they do do small talk. I have found if you tell a small joke, it's a real ice breaker so bring your dumb jokes.