4

I went in for an oil change around 9:30 on a Wednesday. I was told the wait would be 30 minutes, and that the work would take 20 minutes. 50 minutes after I dropped off my keys, my car was done. No up-sell, no overcharges, no problems. I didn't think the service was abrasive or rude--don't expect a lot of small talk.

4

I've been taking cars to Norwood for years. They've always been fair and honest and they back up their work. It's a small operation and at times you have to be patient but if they know you're in a hurry they'll take care of you. I often leave a car there on my way to the train before they open - and pick it up after they close, going back on the weekend to pay. Several times I went in with problems and rather than just doing it and charging me, they checked to see if it was warranty work that should be done by the dealer - for free.

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